Why use Business Process Mapping?

An inefficient procurement process  can have significant repercussions, ranging from legal challenges to wasting taxpayers’ money. Getting the process and outcomes right means that you can deliver great services to the community for great value.

This toolkit helps you visualise the details of your current process of your function, identify its strengths and weaknesses and create opportunities for more efficiencies.

In this toolkit, we’ve explained how to run process mapping for your whole procurement function, but you can use the same techniques for any part of your procurement process.

What people who have tried Business Process Mapping say

From the Sandwell Council
pilot project in 2022

Fiona McLaughlin,
Interim Head of Procurement

"[The] team embraced the opportunity to have a voice in their service design and this gives us the optimum platform for future development”.

Simone Hines,
Chief Finance Officer

“I know the people taking part have gained considerably in understanding their role in the bigger picture and coming up with solutions to make things better. This work will be invaluable in providing a strong foundation to build upon as part of our wider transformation and improvement plans.”

Olivia Labonté,
Head of Local Gov Commercial Capability

“Having worked on different transformation initiatives in the local government sector prior to joining DLUHC, I’ve witnessed first hand how a business process map can help springboard innovation and continuous improvement.”

Get started with Business Process Mapping now



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