Useful Links from the Toolkit



It would be incredibly helpful of you could please complete this quick feedback  Toolkit Survey
Accessible/read only versions
Accessible version of the Toolkit (word file)
Accessible version of the Toolkit (PDF)


Finally, we’d like to give a huge thanks to the councils of Sandwell, Harrow and Slough for being our testing authorities. We piloted business process mapping with their team and it is due to their feedback, innovative approach and commitment to continuous improvement that has enabled this toolkit to be created.

Huge appreciation to DLUHC for the inspiration to establish the toolkit and to Crown Commercial Services for supporting its extension to cover contract management to complete the commissioning lifecycle.    

Have you hosted a process mapping workshop yourself after using the toolkit? We'd love to hear how it went and if you have any feedback you'd like to share by contacting:  

Natalia Silver, Director, Local Partnerships

Davina Nandhra, Assistant Director, Local Partnerships


This report has been produced and published in good faith by Local Partnerships and the Department for Levelling Up, Housing and Communities. Save as to any specific contractual agreement that states otherwise, both Local Partnerships and Department for Levelling Up, Housing and Communities shall not incur any liability for any action or omission arising out of any reliance being placed on the report (including any information it contains) by any organisation or other person. Any organisation or other person in receipt of this report should take their own legal, financial and/or other relevant professional advice when considering what action (if any) to take in respect of any associated initiative, proposal or other arrangement, or before placing any reliance on the report (including any information it contains).


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Local Partnerships